teriya
Member
- Joined
- Mar 23, 2022
- Messages
- 14
- Reason
- PALS
- Diagnosis
- 04/2019
- Country
- US
- State
- KS
- City
- OVERLAND PARK
Consumer Accessibility Problems - I experienced a couple issues with banks that didn't go well because I'm not able to use my hands to make and receive calls and my weak voice prevents me from speaking over the phone.
One bank emailed a notice to call them about suspicious charges to a bank issued credit card. The charges were donations that had previously been made, and I used the bank's message service to inform the bank the charges weren't fraudulent. Unfortunately the bank's message service isn't used by the fraud alert service and the bank blocked credit card payments for 10 days. Another bank blocked online access to an account. They didn't explain why access was blocked and added a notice to contact them by phone. The blockage prevented a funds transfer.
I informed both banks of my inability to operate or speak over a phone, and my inability to use FCC TTY Relay services. Hopefully, there's assistive technology for people with our disabilities, to obtain the accessibility and services we need from consumer businesses.
One bank emailed a notice to call them about suspicious charges to a bank issued credit card. The charges were donations that had previously been made, and I used the bank's message service to inform the bank the charges weren't fraudulent. Unfortunately the bank's message service isn't used by the fraud alert service and the bank blocked credit card payments for 10 days. Another bank blocked online access to an account. They didn't explain why access was blocked and added a notice to contact them by phone. The blockage prevented a funds transfer.
I informed both banks of my inability to operate or speak over a phone, and my inability to use FCC TTY Relay services. Hopefully, there's assistive technology for people with our disabilities, to obtain the accessibility and services we need from consumer businesses.